Ironwood Manufacturer's Warranty and Lifetime Replacement Program

 

Warranty, Lifetime Replacement for Ironwood Tools:

If our tools fail to work due to any defect in workmanship or materials within 5 years of purchase we will replace it or provide parts for repair at no cost (USA only; shipping will be charged for International replacements). Blades and springs are considered maintenance items and are only covered if they visibly break.

Email the following for warranty/replacement claims to cs@horizonsltd.com:

  • Picture of the full tool and the broken part

  • Copy of your receipt (required*)

  • Your name, address and phone number

  • Any information needed to explain the issue

Limited to one (1) replacement tool. Call 770-761-1906 if questions.

 

30-Day Money Back Guarantee:

Money back guarantee for 30 days from date of purchase. Receipt (required*) and return of tool for money back. You MUST call 770-761-1906 or 800-969-HLTD (4583) before shipping any items.

 

After 5 Year Replacement:

After 5 years we will replace your tool at half of current catalog price, this price includes shipping (USA only; shipping will be charged for International warranty replacements). If you would like to replace your tool or tools for half price please email a picture of the tool with proof of purchase, your name, address, and phone number. We will invoice you for the 1/2 price replacement tool and ship at no additional cost (USA only; shipping will be charged for International warranty replacements). Limited to one (1) replacement tool per full-price purchase. Call 770-761-1906 if questions.

Models Covered

IW1425

IW1421

IW1401

IW1403*

IW1405

IW1407*

IW1408

IW1410

IW1411

IW1412

IW1400

IW1433

IW5210

*Discontinued, will replaced with IW1405

Older Horizons model pruning tools:

We will replace the older Horizon tools listed below with an Ironwood tool for half price. If you would like to replace your tool or tools for half price please email a picture of the tool with a copy of your receipt, your name, address, and phone number. We will invoice you for the 1/2 price replacement tool and ship at no additional cost (USA only; shipping will be charged for International warranty replacements) .

H120

H121

H125

H107

H103

H101

 

Rakes:

Our rakes (H1549 and IW1549)  are covered for 5 years.

Any items not listed above are covered for one year.

If you have any questions just give us a call at 800-969-4583.

Don't see your Item listed - Email us a picture of your item cs@horizonsltd.com (be sure to include your contact info). 

 

You MUST call 800-969-HLTD (4583) or 770-761-1906 before shipping any items.

*if you do not have a receipt you may send a copy of your credit card statement showing the purchase total.