Ironwood Manufacturer's Warranty and Lifetime Replacement Program

 

Warranty, Lifetime Replacement for Ironwood Tools:

If our tools fail to work due to any defect in workmanship or materials within 5 years of purchase we will replace it or provide parts for repair at no cost. Blades and springs are considered maintenance items and are only covered if they visibly break. Email a picture of the tool to include the broken part, a copy of your receipt, your name, address and phone number to cs@horizonsltd.com. Limited to one (1) replacement tool. Call 770-761-1906 if questions.

 

30-Day Money Back Guarantee:

Money back guarantee for 30 days from date of purchase. Receipt required and return of tool for money back. You MUST call 770-761-1906 or 800-969-HLTD (4583) before shipping any items.

 

After 5 Year Replacement:

After 5 years we will replace your tool at half of current catalog price, this price includes shipping. If you would like to replace your tool or tools for half price please email a picture of the tool with proof of purchase, your name, address, and phone number. We will invoice you for the 1/2 price replacement tool and ship at no additional cost. Limited to one (1) replacement tool per full-price purchase. Call 770-761-1906 if questions.

Models Covered

IW1425

IW1421

IW1401

IW1403*

IW1405

IW1407*

IW1408

IW1410

IW1411

IW1412

IW1400

IW1433

IW5210

*Discontinued, will replaced with IW1405

Older Horizons model pruning tools:

We will replace the older Horizon tools listed below with an Ironwood tool for half price. If you would like to replace your tool or tools for half price please email a picture of the tool with a copy of your receipt, your name, address, and phone number. We will invoice you for the 1/2 price replacement tool and ship at no additional cost.

H120

H121

H125

H107

H103

H101

 

Rakes:

Our rakes (H1549 and IW1549)  are covered for 5 years.

Any items not listed above are covered for one year.

If you have any questions just give us a call at 800-969-4583.

Don't see your Item listed - Email us a picture of your item cs@horizonsltd.com (be sure to include your contact info). 

 

You MUST call 800-969-HLTD (4583) before shipping any items.