Ironwood Manufacturer's Warranty and Lifetime Replacement Program
Warranty, Lifetime Replacement for Ironwood Tools:
If our tools fail to work due to any defect in workmanship or materials within 5 years of purchase we will replace it or provide parts for repair at no cost (USA only; shipping will be charged for International replacements). Blades and springs are considered maintenance items and are only covered if they visibly break.
Email the following for warranty/replacement claims to email@example.com:
Picture of the full tool and the broken part
Copy of your receipt (required*)
Your name, address and phone number
Any information needed to explain the issue
Limited to one (1) replacement tool. Call 770-761-1906 if questions.
30-Day Money Back Guarantee:
Money back guarantee for 30 days from date of purchase. Receipt (required*) and return of tool for money back. You MUST call 770-761-1906 or 800-969-HLTD (4583) before shipping any items.
After 5 Year Replacement:
After 5 years we will replace your tool at half of current catalog price, this price includes shipping (USA only; shipping will be charged for International warranty replacements). If you would like to replace your tool or tools for half price please email a picture of the tool with proof of purchase, your name, address, and phone number. We will invoice you for the 1/2 price replacement tool and ship at no additional cost (USA only; shipping will be charged for International warranty replacements). Limited to one (1) replacement tool per full-price purchase. Call 770-761-1906 if questions.
*Discontinued, will replaced with IW1405
Older Horizons model pruning tools:
We will replace the older Horizon tools listed below with an Ironwood tool for half price. If you would like to replace your tool or tools for half price please email a picture of the tool with a copy of your receipt, your name, address, and phone number. We will invoice you for the 1/2 price replacement tool and ship at no additional cost (USA only; shipping will be charged for International warranty replacements) .
Our rakes (H1549 and IW1549) are covered for 5 years.
Any items not listed above are covered for one year.
If you have any questions just give us a call at 800-969-4583.
Don't see your Item listed - Email us a picture of your item firstname.lastname@example.org (be sure to include your contact info).
You MUST call 800-969-HLTD (4583) or 770-761-1906 before shipping any items.
*if you do not have a receipt you may send a copy of your credit card statement showing the purchase total.